Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
About TEER Mobility and DOLAA™
1. What is TEER Mobility? TEER Mobility is a pioneering platform dedicated to transforming transportation through Mobility as a Service (MaaS). DOLAA™ is an On-Demand service app provided by TEER Mobility, offering convenient and efficient transportation solutions.
2. What is the motto of TEER Mobility? “Unleash Seamless Mobility, Empower Your Journey.”
3. How does TEER Mobility differ from traditional transportation services? TEER Mobility offers a comprehensive Mobility as a Service (MaaS) experience, integrating various transportation modes for convenience, sustainability, and enhanced connectivity. DOLAA™ provides an On-Demand service for users seeking immediate transportation solutions.
Using TEER Mobility and DOLAA™
4. When can I use TEER Mobility’s services? TEER Mobility operates from 5:00 am to 10:00 pm daily, providing MaaS solutions. DOLAA™, the On-Demand service app, is available 24/7 for immediate transportation needs.
5. How do I book a trip with TEER Mobility and DOLAA™? Trips can be booked through the TEER Mobility App for MaaS or the DOLAA™ App for On-Demand services. Provide necessary details like your name, address, phone number, trip details, and preferences for a smooth experience.
6. What are the fares and charges for TEER Mobility and DOLAA™ services? Fares for TEER Mobility services and DOLAA™ On-Demand services are displayed during booking and determined based on the trip’s distance. Payment is processed according to the selected payment method.
7. When will my ride arrive? Be ready for your booked ride within the estimated window, 15 minutes before and 15 minutes after your scheduled pick-up time for TEER Mobility. For DOLAA™, immediate transportation is available upon request.
8. Can I make changes to my booking? Yes, changes or cancellations for TEER Mobility can be made through the TEER Mobility App. DOLAA™ allows flexibility for immediate On-Demand bookings.
Passengers with TEER Mobility and DOLAA™
9. What is TEER Mobility’s policy on children traveling? Children must be at least eight years old, able to use standard safety belts for TEER Mobility. DOLAA™ passengers must adhere to the specified age and safety guidelines.
10. Can I book for multiple passengers in my party? Users must notify TEER Mobility or DOLAA™ at the time of booking if additional passengers will be accompanying them, with applicable fees for extra passengers.
On-Board Experience with TEER Mobility and DOLAA™
11. What can I bring on TEER Mobility and DOLAA™ vehicles? Both services have specific guidelines for items allowed on board, ensuring a comfortable and safe ride.
12. Is there a seat allocation and seatbelt policy? TEER Mobility services do not provide specifically allocated seating. Passengers are responsible for selecting available seats. DOLAA™ users must follow the specified guidelines for a safe and comfortable ride.
Accessibility with TEER Mobility and DOLAA™
13. Can I use TEER Mobility if I use a wheelchair? TEER Mobility accommodates passengers with mobility devices, ensuring a seamless MaaS experience. DOLAA™ also strives to provide accessibility for passengers with special needs.
14. Can I bring oxygen or a service animal on TEER Mobility and DOLAA™ vehicles? Currently, neither TEER Mobility nor DOLAA™ provides wheelchair accessibility. We understand the importance of inclusive transportation and are actively working to enhance our services to accommodate passengers with special needs. We appreciate your understanding and encourage you to check for future updates on accessibility features.
Contacting TEER Mobility and DOLAA™
15. Who can I contact for more information or to file a complaint? For further inquiries or to file a complaint, please contact TEER Mobility’s customer support at Email: support@teermobility.tech or Phone: +91 9971661112. DOLAA™ users can contact support@teermobility.tech for assistance during regular business hours (5:00 am to 10:00 pm).