FAQs

DOLAA™ is currently exclusively available within the Assam region, providing users with tailored transportation solutions. Our services cater to the unique needs of Assam residents, offering a seamless and efficient mobility experience. Stay tuned for potential expansions as we continue to enhance our offerings in other regions.

TEER Mobility™ is a pioneering platform dedicated to transforming transportation through Mobility as a Service (MaaS). The TEER Mobility™ app, dedicated to MaaS, seamlessly integrates various transportation modes into a single, user-friendly interface, simplifying journey planning and transactions. With real-time information and a focus on sustainability, we aim to provide a convenient and comprehensive solution for modern, efficient transportation.

DOLAA™ is a trademark of TEER Mobility™, it’s an on-demand mobility service that allows users to book transportation at their convenience through the app.

You can download the DOLAA™  app from the [App Store/Google Play Store].

Simply search for “DOLAA” and follow the installation instructions.

To create an account on DOLAA™, open the app and click on the “Sign Up” or “Register” option. Follow the prompts to enter your details and set up your account.

Trips can be booked by using the DOLAA™ App.

To board vehicle, Users must have a booking. Vehicle drivers will not, under any circumstances, pick up passengers hailing vehicles or passengers who have not booked a trip in advance, through the App or by phone.

When booking a trip, please have the following information ready: 

• Your name, address and phone number.
• The date for which you wish to schedule the trip.
• The origin, destination, and desired time of your trip. If needed, schedule your return trip at the same time you make your initial trip reservation.

The price for DOLAA™ rides is being calculated per kilometer. You can view the estimated fare before confirming your booking.

DOLAA™ strives to be transparent with pricing. Any additional fees, such as surge pricing or tolls, will be clearly communicated to you before confirming your ride.

Yes, DOLAA allows you to schedule rides in advance. Simply choose the “Schedule Ride” option in the app and set the date and time for your trip.

Immediate transportation is available upon request. You must be ready for your booked ride before the confirmed pick up time. Once the vehicle arrives, it cannot wait long before proceeding to the next booked customer. If the vehicle must leave without picking you up, your trip will need to be rescheduled using the App 

Trips can be cancelled or changed through the app.

However, we appreciate it if you could cancel as soon as possible. This will give other riders the opportunity to book the ride instead.

At the time of booking if additional passengers will be accompanying, one an add applicable fees for extra passengers.

Services have specific guidelines for items allowed on board, ensuring a comfortable and safe ride.

Our services do not provide specifically allocated seating. Passengers are responsible for selecting available seats.

We understand the importance of inclusive transportation and are actively working to enhance our services to accommodate passengers with special needs. We appreciate your understanding and encourage you to check for future updates on accessibility features.

For further inquiries or to file a complaint, please contact TEER Mobility™’s customer support at Email: support@teermobility.tech or Phone: +91 9971661112. DOLAA™ users can contact support@teermobility.tech for assistance during regular business hours (5:00 am to 10:00 pm).